At Melissa Voyage, your satisfaction is our priority. Please read our return and refund guidelines carefully.
Cash on Delivery
All orders are processed with cash on delivery as the only payment option. Payment is made when you receive your items.
Returns
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will guide you through the return process.
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed as a replacement or store credit, depending on availability. Please note, refunds will not be issued as cash payments.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These will be clearly specified in the product description.
Contact Us
For assistance with returns or refunds, please reach out to our customer support team at [email protected].